Intermittent failures making train bookings

Incident Report for Click Travel Ltd

Resolved

This incident has been resolved. Apologies for any inconvenience caused.

Posted Aug 18, 2025 - 12:13 BST

Monitoring

A fix has been implemented and we are monitoring the impact.

Posted Aug 18, 2025 - 11:42 BST

Update

A fix is being deployed for this issue.

Posted Aug 18, 2025 - 11:21 BST

Identified

We have identified the issue is with a third party supplier and are in the process of engaging with them to understand the issue.

Posted Aug 18, 2025 - 09:55 BST

Investigating

We are currently investigating issues causing intermittent train booking failures. If you are impacted by the problem, please try your booking again and if the problem persists, contact customer support.

Posted Aug 18, 2025 - 08:56 BST

This incident affected: Booking / Checkout.