All Systems Operational
Billing Operational
90 days ago
100.0 % uptime
Today
Booking / Checkout Operational
90 days ago
99.8 % uptime
Today
Communications Operational
90 days ago
100.0 % uptime
Today
Email (Outbound & Inbound) Operational
90 days ago
100.0 % uptime
Today
Telephone Operational
90 days ago
100.0 % uptime
Today
Online Live Chat Operational
90 days ago
100.0 % uptime
Today
Faxes Operational
90 days ago
100.0 % uptime
Today
Property Directory Operational
90 days ago
99.92 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
99.91 % uptime
Today
Hotel Search Operational
90 days ago
99.92 % uptime
Today
Train Search Operational
90 days ago
99.74 % uptime
Today
Flight Search Operational
90 days ago
99.99 % uptime
Today
Car Hire Search Operational
90 days ago
100.0 % uptime
Today
User Accounts Operational
90 days ago
99.88 % uptime
Today
Intercom Web Messenger Operational
Intercom Mobile Messenger Operational
Intercom Intercom Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jan 24, 2020
Resolved - We have seen no stability issues with our provider recently so are happy this issue is resolved.
Jan 24, 16:41 GMT
Monitoring - The issues with our provider have been resolved and we are monitoring the issue to make sure everything is back to normal.
Jan 24, 16:11 GMT
Investigating - We are seeing intermittent issues with out of our providers which is causing bookings to fail. We are investigating the issue.
Jan 24, 15:33 GMT
Jan 23, 2020
Resolved - This incident has been resolved.
Jan 23, 17:59 GMT
Monitoring - A fix has been implemented and emails and faxes are now being sent - we apologise for the inconvenience caused. We are still monitoring the situation.
Jan 23, 13:49 GMT
Investigating - We have identified an issue where all emails and faxes coming from travel.cloud (including welcome emails and booking confirmations) are not being sent.

We’re currently working to resolve this issue and apologise for the inconvenience caused.
Jan 23, 12:58 GMT
Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020
Resolved - This incident has been resolved.
Jan 16, 10:05 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 16, 08:58 GMT
Update - We are in contact with our supplier to attempt to resolve this issue.
Jan 15, 13:49 GMT
Update - We are continuing to investigate this issue.
Jan 15, 11:08 GMT
Investigating - We are experiencing an increased failure rate of hotel bookings made through our supplier Travelport. We are actively working with them to find a resolution
Jan 15, 10:21 GMT
Jan 15, 2020
Resolved - This incident has been resolved.
Jan 15, 14:37 GMT
Monitoring - A fix has been implemented and users should now be able to access the platform. We are still monitoring the situation.
Jan 15, 12:08 GMT
Investigating - We are aware of an issue with users being unable to access the platform and are currently investigating.
Jan 15, 12:04 GMT
Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.