Update - We are continuing to investigate this issue.
Mar 13, 14:49 GMT
Investigating - We are experiencing high volumes of questions with regards to train tickets. We are working closely with all Rail Operators. They continue to operate as normal and as such, the terms and conditions of tickets are as purchased. We will continue to monitor this situation and provide updates as and when they are received
Mar 13, 14:47 GMT
Billing Operational
90 days ago
100.0 % uptime
Today
Booking / Checkout Operational
90 days ago
99.96 % uptime
Today
Communications Operational
90 days ago
100.0 % uptime
Today
Email (Outbound & Inbound) Operational
90 days ago
100.0 % uptime
Today
Telephone Operational
90 days ago
100.0 % uptime
Today
Online Live Chat Operational
90 days ago
100.0 % uptime
Today
Faxes Operational
90 days ago
100.0 % uptime
Today
Property Directory Operational
90 days ago
99.98 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Search Under Maintenance
90 days ago
99.98 % uptime
Today
Hotel Search Operational
90 days ago
99.98 % uptime
Today
Train Search Under Maintenance
90 days ago
100.0 % uptime
Today
Flight Search Operational
90 days ago
99.96 % uptime
Today
Car Hire Search Operational
90 days ago
100.0 % uptime
Today
User Accounts Operational
90 days ago
99.88 % uptime
Today
Intercom Web Messenger Operational
Intercom Mobile Messenger Operational
Intercom Intercom Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Apr 4, 2020

No incidents reported today.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020
Resolved - This incident has been resolved.
Apr 1, 11:37 BST
Identified - The issue has been identified and a fix is being implemented.
Apr 1, 10:29 BST
Investigating - We are currently experiencing a service disruption displaying Flight packages

Our engineering team is working to identify the root cause and implement a solution. Flight packages may not be displayed normally, which will prevent you from continuing any further.

This is only impacting flights that have a touchdown en route, e.g. a London to Sydney flight that touches down in Singapore en route before continuing the journey. If you are searching for a flight that include one or more non-stop flights, you will not experience an issue.

We will update you as soon as possible.
Apr 1, 09:55 BST
Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.