All Systems Operational
Billing Operational
90 days ago
100.0 % uptime
Today
Booking / Checkout Operational
90 days ago
99.88 % uptime
Today
Communications Operational
90 days ago
100.0 % uptime
Today
Email (Outbound & Inbound) Operational
90 days ago
100.0 % uptime
Today
Telephone Operational
90 days ago
100.0 % uptime
Today
Online Live Chat Operational
90 days ago
100.0 % uptime
Today
Faxes Operational
90 days ago
100.0 % uptime
Today
Property Directory Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
99.91 % uptime
Today
Hotel Search Operational
90 days ago
99.84 % uptime
Today
Train Search Operational
90 days ago
99.98 % uptime
Today
Flight Search Operational
90 days ago
99.81 % uptime
Today
Car Hire Search Operational
90 days ago
100.0 % uptime
Today
User Accounts Operational
90 days ago
100.0 % uptime
Today
Intercom Web Messenger Operational
Intercom Mobile Messenger Operational
Intercom Intercom Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jul 19, 2019

No incidents reported today.

Jul 18, 2019

No incidents reported.

Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019
Resolved - This incident has been resolved.
Jul 11, 18:22 BST
Monitoring - The issues with searching and booking Premier Inn hotels have been resolved, please retry your searches and bookings and thank you for your patience.
Jul 11, 18:20 BST
Investigating - We are currently experiencing an intermittent issue connecting to Premier Inn which is affecting our ability to search, cancel and book rooms with them.

We will are currently investigating.
Jul 11, 17:12 BST
Resolved - The issue with train search has been resolved.
Jul 11, 17:44 BST
Investigating - We are investigating an issue returning train search results.
Jul 11, 17:23 BST
Resolved - This issue has been resolved with our suppliers, issues with search and book have been resolved.
Jul 11, 17:12 BST
Update - We're still experiencing issues searching and booking trains. We've identified an issue with our supplier and are awaiting an update.
Jul 11, 17:01 BST
Identified - We're having some trouble searching and booking for trains right now. We're monitoring the situation and will provide an update when we know more.
Jul 11, 15:53 BST
Jul 10, 2019

No incidents reported.

Jul 9, 2019
Resolved - The missing hotel results have now all been rectified, and hotel search is fully operational again.
Jul 9, 21:04 BST
Monitoring - We've found the cause of the missing hotel results. Some are already back and the rest will reappear over the coming hours. We will continue to monitor.
Jul 9, 18:00 BST
Update - Work is continuing to repair an error which is causing a number of hotel rooms to not show on search results
Jul 9, 17:11 BST
Identified - Our supplier has resolved their issue processing cancellations ,so these are now performing correctly. We are still working to resolve the issue with some missing hotel rooms.
Jul 9, 14:45 BST
Update - We are continuing to investigate the issue with missing hotel results. The affected cancellation requests are being processed, albeit with a delay. We are working with our supplier to resume normal service.
Jul 9, 12:30 BST
Investigating - We are investigating an issue which is causing a small number of hotel results to not show, and also is causing a problems cancelling some room bookings
Jul 9, 11:11 BST
Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.