Resolved -
This incident has been resolved.
Jan 19, 21:06 GMT
Monitoring -
Telephone Connection to our agents has now been restored. We will continue to monitor the performance over the next few hours
Jan 19, 14:47 GMT
Identified -
A problem has been identified with our phone system provider that is preventing calls reaching us, we have identified the problem and are working to restore connectivity.
Jan 19, 14:03 GMT