Delays in response time for customer support

Incident Report for Click Travel Ltd

Resolved

This incident has been resolved.

Posted Sep 24, 2021 - 16:43 BST

Update

We are continuing to work on a fix for this issue.

Posted Sep 24, 2021 - 16:43 BST

Identified

Due to unprecedented volumes created by our suppliers, we are experiencing very high volumes in our contact center. We are working hard to clear our backlog, in the meantime, we are focused on inquiries nearest to the date of travel, please bear with us if you are waiting on email communications from us for travel, not in the next 48 hours.

Posted Sep 23, 2021 - 16:52 BST

This incident affected: Communications (Email (Outbound & Inbound), Online Live Chat).