Advance rail fares currently unavailable

Incident Report for Click Travel Ltd

Resolved

This incident has been resolved and all train searches are performing as expected. Apologies for any inconvenience caused.

Posted Nov 16, 2023 - 10:02 GMT

Monitoring

A fix has been implemented and we are monitoring the results. Initial monitoring shows that things are back to normal and we are showing all train fares as normal.

Posted Nov 16, 2023 - 09:31 GMT

Identified

The issue has been identified and we are implementing a fix.

Posted Nov 16, 2023 - 09:27 GMT

Update

We are continuing to investigate this issue. Apologies for any inconvenience caused.

Posted Nov 16, 2023 - 09:15 GMT

Investigating

We are currently investigating an issue which is causing advance rail fares to be unavailable on the platform. Apologies for any inconvenience caused.

Posted Nov 16, 2023 - 07:26 GMT

This incident affected: Search (Train Search).