Some Travelport hotel bookings failing to confirm

Incident Report for Click Travel Ltd

Resolved

This incident has been resolved.

Posted Jan 16, 2020 - 10:05 GMT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 16, 2020 - 08:58 GMT

Update

We are in contact with our supplier to attempt to resolve this issue.

Posted Jan 15, 2020 - 13:49 GMT

Update

We are continuing to investigate this issue.

Posted Jan 15, 2020 - 11:08 GMT

Investigating

We are experiencing an increased failure rate of hotel bookings made through our supplier Travelport. We are actively working with them to find a resolution

Posted Jan 15, 2020 - 10:21 GMT

This incident affected: Booking / Checkout.