All Systems Operational

Uptime over the past 90 days. View historical uptime.
Billing Operational
90 days ago
100.0 % uptime
Today
Booking / Checkout Operational
90 days ago
99.92 % uptime
Today
Communications Operational
90 days ago
100.0 % uptime
Today
Email (Outbound & Inbound) Operational
90 days ago
100.0 % uptime
Today
Telephone Operational
90 days ago
100.0 % uptime
Today
Online Live Chat Operational
90 days ago
100.0 % uptime
Today
Faxes Operational
90 days ago
100.0 % uptime
Today
Property Directory Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Hotel Search Operational
90 days ago
100.0 % uptime
Today
Train Search Operational
90 days ago
100.0 % uptime
Today
Flight Search Operational
90 days ago
100.0 % uptime
Today
Car Hire Search Operational
90 days ago
100.0 % uptime
Today
Supplier Operational
Booking.com Operational
User Accounts Operational
90 days ago
100.0 % uptime
Today
Intercom Web Messenger Operational
Intercom Mobile Messenger Operational
Intercom Intercom Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 18, 2025
Intermittent failures making train bookings
Resolved - This incident has been resolved. Apologies for any inconvenience caused.
Aug 18, 12:13 BST
Monitoring - A fix has been implemented and we are monitoring the impact.
Aug 18, 11:42 BST
Update - A fix is being deployed for this issue.
Aug 18, 11:21 BST
Identified - We have identified the issue is with a third party supplier and are in the process of engaging with them to understand the issue.
Aug 18, 09:55 BST
Investigating - We are currently investigating issues causing intermittent train booking failures. If you are impacted by the problem, please try your booking again and if the problem persists, contact customer support.
Aug 18, 08:56 BST
Aug 17, 2025
Scheduled Supplier Maintenance: Train tickets on departure
Completed - The scheduled maintenance has been completed.
Aug 17, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 01:00 BST
Scheduled - We have been informed by one of our suppliers, Rail Delivery Group, that they will be performing maintenance on Sunday 17th August 2025 between 1 AM and 5 AM (BST).

During this time, train bookings, exchanges and cancellations involving tickets on departure will not be available. eTickets and printer tickets are unaffected by this maintenance.
Aug 12, 09:03 BST
Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025

No incidents reported.

Aug 13, 2025

No incidents reported.

Aug 12, 2025
Booking.com Outage
Resolved - This incident has been resolved. Apologies for any inconvenience caused.
Aug 12, 14:12 BST
Monitoring - We have been advised by our supplier that this issue has resolved and we have started seeing successful bookings going through. We are continuing to monitor.
Aug 12, 13:04 BST
Identified - We have identified an issue with Booking.com and are currently speaking with them to resolve.
Aug 12, 11:43 BST
Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025

No incidents reported.

Aug 6, 2025

No incidents reported.

Aug 5, 2025

No incidents reported.

Aug 4, 2025

No incidents reported.

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